Help & Support
Find answers, learn how to request or donate blood, and get in touch with our support team.
FAQs
Who can donate? Most healthy adults aged 18–65 who weigh at least 50 kg. The hospital or blood bank does the final screening.
How often can I donate? Whole blood every 12 weeks for men and every 16 weeks for women (WHO and Philippine Red Cross guidance). DooGo tracks this for you and shows when you can donate again.
Who can see my details? Only signed-in DooGo users, and only what you allow in Privacy Settings. Your email and phone number are never shown to others.
How to Request Blood
- Tap Request Blood on the Home screen.
- Choose the blood type, number of bags, location, and reason.
- Tap Search Donors to see compatible donors near you.
- Open a donor's profile and tap Send Request. You'll be notified when they respond.
How to Donate Blood
- Tap Donate blood on the Home screen, then Edit under Donor details.
- Add your blood type, city, and a medical record, then switch on availability.
- Accept or decline requests from the Requests tab, then chat with the seeker in Messages.
- After donating, open the request and tap Mark as Donated to update your history.
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Report a Problem
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